Before you go
- You can request deletion from Account settings or this page when signed in.
- Open orders, escrow balances, or active disputes may delay processing.
- Some records must be kept for tax, fraud prevention, and legal obligations.
- Support reviews each request — deletion cannot be completed from the app alone.
1. Overview
You may stop using everymarketday at any time. If you want your account and personal data removed, submit a deletion request. Our support team reviews each request manually.
Submitting a request does not instantly delete your account. We must resolve open marketplace activity and meet legal retention requirements first.
2. How to request deletion
- Sign in on the website or mobile app.
- On the website: open this page while signed in and submit the form below.
- In the mobile app: Account → Settings → Request account deletion.
- Alternatively, email hello@everymarketday.com from your registered address with the subject "Account deletion".
3. What may delay deletion
- Open orders, active deliveries, or escrow holds on your wallet.
- Disputes that are open or recently closed.
- Pending payouts to vendors or riders.
- Legal, tax, or anti-fraud retention periods required under Nigerian law.
4. Data we may retain
After deletion is processed, we remove or anonymise personal profile data where possible. We may retain de-identified or aggregated records, and transaction snapshots required for accounting, dispute resolution, and regulatory compliance.
5. Buyers, vendors, and riders
Deletion applies to your user account. If you operate as a vendor or rider, outstanding obligations to buyers, the platform, or payment partners must be settled before your shop or rider profile can be fully removed.
6. Questions
For help with a pending request or to check status, contact hello@everymarketday.com or use our Contact page with topic "General question".